Northbrook Toyota: Horrible and Abusive Customer Service
1530 Skokie Blvd
The below reflects my personal experience at Northbrook Toyota.
I experienced nothing but horrible customer service at Northbrook Toyota. I brought my car in March to fix a recall and to strictly get my oil changeD. Upon arrival we were ignored for a while by the customer employees and needed to request assistance before we even were helped. About 2 hours after we dropped my car off, we received a phone call from one of their customer service representatives that my car needed two tires and that it was recommended for a tire rotation. We declined this offer and thought everything would be fine. When we arrived to pick up the car, again we were ignored for about 10 minutes by their customer service representative. We received a bill of $140 dollars for an oil change; however, they went forwarded with the full rotation of tires. We asked the customer service representative who dealt with us that we did not authorize the tire rotation among other things. He became abusive and accusatory towards us and recommended we call the police if we wanted assistance.
We went forward and called the police and the police got Northbrook Toyota to lower the bill. Since then, we received no phone calls or written communication until I submitted a report with BBB. In the letter, they became accusatory towards us and admitted no wrong doing. They are purely unprofessional and do not care about their poor consumer rating and service we received. I have experienced nothing but abuse from this dealership. Be warned!
I DO NOT RECOMMEND THIS DEALERSHIP FOR SERVICE OR ANY TYPE OF CONSUMER PURCHASE. IF YOU DO A SIMPLE GOOGLE SEARCH ON THIS ORGANIZATION, YOU WILL SEE THE POOR RATINGS THEY HAVE RECEIVED BY OTHER CONSUMERS.
Monetary Loss: $180.